City Comptroller: Access-A-Ride not properly tracking rider complaints

The M.T.A.’s Access-A-Ride paratransit service, the largest in the nation, appears to be mishandling many customer complaints, according to an audit released by New York City Comptroller Scott Stringer.

The audit, the second in less than two years, follows a period of intense frustration from Access-A-Ride (AAR) users, who frequently come in droves to M.T.A. board meetings to voice their concerns.

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